Frequently Asked Questions

Question: Where to call if I need any help?

Answer: 16213 (Customer Help line)

Question: Where to mail if I need any direction?

Answer: customercare@rahimafrooz.com

Question: What are the payment methods I can use to pay for my purchase?

Answer: you can use different methods of payments. Here are the payment method we support

Credit Card: Visa, Master, American Express, DBBL Nexus

Debit Card: Visa, Master, American Express, DBBL Nexus

Mobile Banking: bKash, Rocket, m-Cash, U-Cash, IFIC, TBL, iPay

Internet Banking: Bank Asia, IBBL

Question: What are the products we don’t do home delivery

Answer: Tyre and all sorts of auto service. If you purchase any tyre or auto service, you have to come to our nearest service center. You can see a list of service center in this link (https://estore.rahimafrooz.com/tyre-fitment-and-auto-service-location) and please do call the respective service center before you arrive.

Question: How can I communicate if I face any problem with the product I have purchased from Rahimafrooz?

Answer: You can directly call our customer center at 16213 or raise a ticket from Self Care (https://estore.rahimafrooz.com/SelfCare )

Question: What are the document I will receive after product purchase?

Answer: Invoice, Vat Challan

Question: Am I going to get a vat Challan?

Answer: Yes